Swap Protect provides cover for:
- LOSS - easy and fast issue resolution for any parcel lost in transit, worldwide.
- DAMAGE - if your package is impacted by damage. You can easily resolve this with Swap.
- THEFT - delivered, but nowhere to be found? We'll send replacement items, shipped immediately, at no cost to you, upon approval.
How it works
1: Order & Protect
Opt in to add Swap Protect at checkout. The insurance charge is based on your basket or cart total. If you decide you don't want to add Swap Protect you can simply deselect it and it will be removed from your cart.
2: Track
Once your order is in transit to you, keep an eye on the progress of your shipment throughout its journey.If your parcel is marked as delivered but is missing, or its presumed lost since it never arrived, or arrives badly damaged, this is where Swap has your back.
3.Make a Claim
Things don't always go to plan. If you need to make a claim, simply visit our claims portal. Fill out your details and then follow the simple steps to a fast and easy resolution.
Ultimate Peace of Mind with Swap Protect
| EASY CLAIMS | FAST REPLACEMENTS | QUICK REFUNDS | NET ZERO SHIPPING |
| Shop with 100% confidence by protecting your parcel with Swap. Should things not go to plan, a claim is only a few clicks away! | Should your protected package go missing, or get damaged, Swap Protect will arrange to have all products redespatched to you! | If your product is no longer available, Swap protect will give you a full refund inclusive of shipping costs. | Swap Protect offsets CO2 from the logistics of your purchase by planting trees everytime you protect your shipment with them. |
If you have already purchased Swap Protect through us and you need to start a claim please click here.
- Claims must be submitted to Swap within 3 days of discovering the Incident, or within 30 days from the carrier pick-up date, whichever is sooner.
