Information for our customers
Please note: this page will be regularly updated.
We would like to let you know about the steps we are taking during these uncertain times. Despite everything going on around us, we are doing our best to continue to deliver extraordinary customer service and connect with our customers. We have upscaled our maintenance routine to include sanitising all hard surfaces within our workspace twice a day. All staff are advised to only work if symptom free and sanitising stations have been placed around the workplace.
Our digital and social channels will continue to operate as usual, and our website will continue to be regularly updated to provide you with the latest information.
Are you open?
Our warehouse and showroom are now closed to customers until further notice.
Our website is still fully operational, and we continue to deliver to over 100 countries. We will also continue to connect with our customers through our social channels.
Are you still getting stock from suppliers?
At the moment we are getting plentiful stock from UK suppliers. However, we expect orders from Europe to be suspended or delayed while borders remain affected. While shoes are still being made for us, we wont be expecting our European suppliers to be able to deliver these to us for the next few weeks at least. During this time, it is possible to still place orders, even for stock we do not have available on the website. Just email us at firstname.lastname@example.org and we can send you an invoice to reserve items. This will really help to support us and our manufacturers during this difficult time.
Will my order arrive on time?
We are still aiming to deliver all orders on time, however some couriers are no longer guaranteeing their promised delivery time frames. If you have an urgent need for a specific delivery time, please let us know so we can advise you if it's possible.
I have a repair or return I want to bring into the showroom – how can I now do this?
Please contact email@example.com who will let you know about the best solution for getting your items from you as soon as possible.
How can I return an item?
Online returns are operating as normal.
Will you extend your returns policy if I am unable to return my order in time?
Yes, we are extending our returns policy to 120 days. All other aspects of our Returns & Refunds policy remain the same. If you have any questions, please contact our Customer Service team.
If I have a question or enquiry – what should I do?
Our Customer Services team are available 24/7 for any questions and advice via email on firstname.lastname@example.org.
We would once again like to thank you, our AFPOS friends and family, for your ongoing support and wish you well during these unprecedented times.
Keep safe x