Refund policy
Refund Policy
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Returns
Our policy lasts 45Β days. If 45Β days have gone by since your purchase, unfortunately we canβt offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The shoes and box must be returned in the same saleable condition as you received them, shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.
Non-returnable items:
Made to order footwear which has been personalised for the customer
Footwear which has been purchased with additional metal toe plates
Footwear which shows signs of wear (eg scratched soles)
Opened, used items.
To complete your return, we require you to submit a return request here:-https://returnsportal.co/r/afinepairofshoes
Exchanges are available to select on the portal only for UK customers. International customers can only select a refund.
Please do not send your purchase back to the manufacturer in any circumstances.
There are certain situations where only partial refunds are granted (if applicable)
Shoes with obvious signs of use (deductions of a minimum 25% of original sale pricewill be applied)
Shoe care items that have been opened but not used
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. (Deductions of a minimum 20% of original sale price will be applied)
Any item that is returned more than 45Β days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you havenβt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youβve done all of this and you still have not received your refund yet, please contact us at info@afinepairofshoes.co.uk.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, youβll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasnβt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: AFPOS Returns, 12 T1300, Plato Close, TachbrookΒ Park, Warwick, CV34 6YB.
You will be responsible for paying for your own shipping costs for returning your item unless you have been provided with a free returnΒ label (UK orders only). Exchanges are sent to you free of charge (including free of customs charges; worldwide) .
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Β£50, you should consider using a trackable shipping service or purchasing shipping insurance. We donβt guarantee that we will receive your returned item.
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