FREE WORLDWIDE SHIPPING ON ORDERS OVER £300 (UK-£10, EU £120) * FREE SHOE TREES INCLUDED WITH ALL FULL PRICED FOOTWEAR

To start the returning process for your order, please enter your email address or phone number and the order number below.

 

How do I organise a return?

  • Please contact us by email before completing this returns process if you believe you have reason for complaint. 
  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return any of your items within 30 days of receipt of your order. Returns received after the 30 day period may be accepted at our discretion and a credit note issued to use on our website. 

  • All returns must be in original, unused and re-saleable condition
  • All footwear items must be unmarked and unworn (scratched soles are not acceptable). Shoes must be wrapped individually in tissue or plastic and divided by the foam insert sheet. You may be held responsible for any damage occuring in transit due to shoes being poorly packaged.
  • All returns must be returned with the original packaging/ shoe box and in a secondary outer carton if appropriate.

Free gifts or promotional items must be returned along with the order to qualify for a full refund. Please note, if you keep the free gifts, the cost of these will be deducted from your refund!

 

Are there any charges for a return?

  • You are responsible for the charges of the return shipping unless the item is...
    • Faulty or damaged on arrival (this should be notified by email).
    • Full priced footwear over £100 (which qualify for free UK returns)

 

How soon will I get my refund?

  • Once your return is received and approved, your refund will be processed, and a credit will automatically be applied original method of payment, within 5-7 working days.
Size Chart

Size Guide

International Sizing Chart


SIZE CONVERSION CHART - UK MENS SHOE SIZES

UK Size

6

7

8

9

10

10½

11

11½

12

USA Size

7

8

9

10

10½

11

11½

12

12½

13

Euro Size    

 39½   

40

 41   

41½

42

42½

43

43½

44½

45

45½

46

46½

Japan Size

25

25.5

26 

26.5

 27  

27.5

 28 

 28.5 

29 

 29.5 

30  

 

 

Width Fittings 

All manufacturers use different letters to denote their width fittings. This does make life a bit tricky, so here is our simple to use table to give you a hand...
 
UK WidthUK WidthUSA WidthUSA Width
B
AA
V Narrow
C
A
D
V Narrow
B
Narrow
E
Narrow
C
F
Standard
D
Standard
G
Wide
E or EE
Wide
H
Extra Wide
EEEE
Extra Wide