Returns
Our returns policy
If you've changed your mind about keeping your purchase, you are welcome to return it within 45 days in its original condition and packaging. We'll refund it, as long as it meets our terms and conditions explained on this page. We don't offer exchanges, so return your order for a refund and repurchase what you would like instead!
By original condition we mean:
- you’ve kept all original packaging and labels in good condition and the product can be resold at full price.
- you haven’t used or worn the product. Shoes are completely unworn, uppers are not creased, soles are not scratched and polish has not been opened or tested.
Returns cost
Customers are responsible for the cost of the return unless the item is approved as faulty.
International returns -You are responsible for the charges of a return however we can assist you to purchase a FedEx or DHL label from us for £35 EU, £45 Worldwide. To arrange to purchase a label, please email info@afinepairofshoes.co.uk. including your name and order number. We will send an invoice for payment and then will create the return label and email it to you along with instructions to arrange a pick up/ drop off your return.
Customers sending orders back for return will not be reimbursed for any import tax and duty they paid to receive the original order. Neither will any shipping charges be refunded.
What can't be returned
These products can only be returned if they’re faulty or not as described.
- Purchases received over 45 days ago
- Items you’ve used, opened or unsealed, other than where necessary to inspect
- Items without the original packaging or labels
- Items or packaging in poor condition
- Items showing signs of wear such as scratched soles, creased uppers, marks inside the shoes from perspiration.
How you'll be refunded
You’ll receive a refund within 7 days of returning the item to the same payment method you used. For items bought with gift cards, we’ll send an e-gift card to the email address that was used to make the purchase.
Returning faulty items
If your product has or develops a manufacturing fault within 45 days of purchase, please create a return, wait for approval and we’ll exchange or refund it.
After 45 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015. For this you'll need to email us for support.
Get in touch if your item is faulty.
None of the above exclusions affect your statutory rights, in particular your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Condition of Returns
- All items must be returned in the same saleable condition as you received them, shoes will not be accepted where there are signs of wear on the on the uppers or sole. Shoes returned with severely scratched soles or creased or scratched uppers will be refused for exchange or refund and offered for return to the customer subject to shipping fees being paid.
- We suggest trying shoes on carpet only. Shell Cordovan footwear will not be accepted if the uppers are creased.
- Original packaging must be used to return the goods, or a suitable alternative. Valet boxes must be returned in their own box, inside a large box protecting all corners for transit since they are susceptible to damage.
- Non faulty items are returned at customers cost.
- We do not accept any returns or offer refunds on Made to Order or Special Order Footwear.
- If you are returning items which you have purchased during a promotion with a free gift (e.g. Free Shoe Trees) you must return the entire order including the free gift to qualify for a full refund.
- Seconds and samples are described as well as we can and as many key faults are shown in pictures as possible. We use the factory reasons for making the shoes seconds in our descriptions. Because of this, additional faults found by customers on these heavily discounted products will not be considered reason to reimburse further amounts.
- Please enclose your details & the Order Number which is to be found on your email invoice.
- If returning from OUTSIDE the EU, please write "RETURNING GOODS TO SENDER" on the customs form and parcel itself as this will stop the parcel being subject to customs charges. If we are charged clearance fees to receive your return, we may either refuse delivery or charge the fees back to you.
- We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
Returns Address
RETURNS,
