A Fine Pair of Shoes Website Terms of Sale
It is important that you read these Website Terms carefully before ordering any products from our Website. Together with our privacy policy and our Terms and Conditions below, they govern our relationship with you in relation to this Website and your purchase of Product(s) from the Website or over the telephone. If you have any questions about them or do not wish to accept them, please contact Customer Service at info@afinepairofshoes.co.uk.
You can also write to us at the following address:
AFPOS Customer Service
12 T1300, Plato Close
Warwick
CV34 6YB
United Kingdom
By clicking on the "Add to Cart" button in the Order Confirmation section of the Website when placing your order with us you agree to these Terms of Sale. Please understand that if you refuse to accept these Terms of Sale, you will not be able to order any Product(s) from our Website.
We may change these Terms of Sale at any time by updating this page, although changes will not apply to existing Contracts.
You may have other rights granted by law, and these Terms of Sale do not affect these except if the two are inconsistent. If this is the case then these Terms of Sale will override any other rights which you may have, unless this is not permitted by law.
Our Details
We are A Fine Pair of Shoes Ltd, a company registered in England at Companies House. Our registered office is 12 T1300, Plato Close, Warwick, CV34 6YB, United Kingdom and our registered number is 07956415. Our VAT number is 942887478.
You can contact us by email at info@afinepairofshoes.co.uk.
The Website to which these Terms of Sale apply and for which we are responsible is www.afinepairofshoes.co.uk
Who can purchase from us
To purchase from us you must be over 16. We reserve the right to refuse sales to a customer, at our sole discretion, should we deem such action necessary.
We do not sell in bulk or at wholesale prices to any resellers or retailers.
How your contact with us is formed
Orders are submitted via the Website in the following way:
Once you are ready to make a purchase, click on 'add to cart' to add the Product you wish to purchase to your bag. Then proceed by clicking 'checkout' to log into our secure servers to complete your Order.
A binding legal contract will only be formed if and when we accept your Order in accordance with the process set out below.
You will have the option to create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. We hold a secure password file to enable you to request a reminder, should it be forgotten on future transactions.
If you have already registered with us you may enter your sign in details to access your account.
You may also proceed as a 'guest' if you do not have an account or do not wish to register with us.
You will then be asked to input your billing and delivery addresses. The billing address that you enter must be the address that the card statement is sent to, however you can use a different delivery address.
You must then input your payment details. By clicking on the " you consent to the Terms of Sale.
Once you have completed compiling your Order, you will be able to review it, to confirm that it is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us. It is your responsibility to ensure that your Order is correct before submitting it to us. If you have any problems with your Order, please email info@afinepairofshoes.co.uk.
We will then send you a confirmatory email to acknowledge that we have received your Order. This is sent out automatically by us to the email address you use to place the Order. At this point we will process the payment details you have given to us to take payment for your Order.
After sending you this first email we will check to make sure we are able to fulfil your order and will then email you confirming dispatch of the Product(s) to the delivery address you have requested and giving you a link for you to track your Order ("Despatch Confirmation"). This is sent out automatically by us to the email address you register with us.
We will also notify you if any Products you have ordered are not available and you will then receive an email from us detailing the issue and giving you a timescale for fulfilment or a refund for unavailable items.
The Despatch Confirmation and all subsequent emails relating to your Order will contain an identifying number "Order Number" for your Order. You should make a note of your Order Number because we may ask for it in any subsequent communications we may have with you as it will help us to identify and therefore assist you quickly and easily.
You should check both emails for accuracy and let us know immediately if there are any errors. Your Order will be accepted by us when we send the Despatch Confirmation to you confirming and accepting your Order and dispatch of the Product(s) and at this point, the contract between us ("Contract") is formed. Ownership of the Product(s) will pass to you on delivery.
When you submit your order, you are offering to buy the Product(s) at the price set out in the order.
If you discover you have made a mistake with your order please email info@afinepairofshoes.co.uk.
immediately. Please do this before we send the Despatch Confirmation confirming your Order. We are unable to rectify mistakes after this time, although you still have the right to cancel described below.
Payment
All payments must be made at the time of placing the order. We accept payment by credit and debit card, Amazon, Klarna, Paypal and our own Gift cards. If we are unable to accept your Order for any reason then we will refund any money paid by you in respect of that Order. We will not dispatch the Product(s) until we receive payment in full.
We will do all that we reasonably can to ensure that all of the information you give us when paying for the Products is secure by using an encrypted secure payment mechanism. For more details on information on how we protect your data please see our Privacy Policy. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
Prices are liable to change at any time, but changes will not affect Orders which we have already confirmed as described above.
For payment by card, all credit and debit cardholders and bank/building society account holders respectively may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
For payment by Paypal you will need to select the option on checkout “PayPal Check out” and you will then be directed to the PayPal website. You will then need to log in to your PayPal account and review the amount due to be paid before clicking “pay now”. On completion of the transaction on the PayPal website you will be directed back to our website.
For payment with an AFPOS gift card you will need to enter the gift card number in the "Gift Card or Discount Code" box at the start of the checkout process. Our gift cards are valid for 12 months from the date of purchase/upload and are redeemable against all product on our website. All gift cards are non-transferrable and cannot be returned or redeemed for cash. If your order is of less value than the amount on your gift card the remaining balance will remain on your card. If your order is of more value than the amount on your gift card, then the remaining balance will need to be made via any of the alternative payment methods. If you return a Product that was purchased with a gift card the balance of the return (if due) will be credited back to your gift card. We will not be liable if your gift card code is used without the gift card holder’s permission. We have the right to cancel a gift card if it is necessary to do so. Promotional codes cannot be used for the purchase of gift cards.
Nothing in this section affects your legal rights to your “Right to Cancel” as outlined below.
Delivery and Availability
We aim to deliver Product(s) to you, to the delivery address you have requested in your Order within the time set out in our Shipping Times but we cannot give an exact delivery date. If we have not delivered the Product(s) within 30 days of shipping your Order or any other date that we have agreed with you then you may cancel the Contract and we will refund any money paid by you.
Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is as accurate as photographic and publishing processes will allow. When products are shown in varying sizes, a standard set of photographs will be displayed. The item you receive will be as close to the one photographed as possible.
Availability & pricing of our products are subject to change without notice. Sale prices can change and no reimbursements will be made should the price of your products reduce.
Export of aerosol spray cans is prohibited by all International Postal Services. If you place an international order containing aerosol items, you will be refunded for these items.
Damaged or Defective product(s)
- Subject to any specific manufacturers warranties offered in relation to particular products, or those which are implied by law, we do not offer any warranty or guarantee on our products. In connection with the circumstances in which the Product(s) are supplied by us, the warranties implied by law are that the Products comply with the descriptions provided by us, are fit for purpose and are of satisfactory quality.
- No guarantee for exchange or liability for damage exists where shipping has been organised by yourself (the customer).
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You should inspect the Product(s) when you receive them for defects or damage. Please try on any footwear you have received from us indoors on a carpeted surface with socks. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. If you find a defect or damage and you are not happy with your purchase you must tell us as soon as possible by writing to us with images of the problem at info@afinepairofshoes.co.uk or AFPOS Customer Service, 12 T1300, Plato Close, Warwick, CV34 6YB, United Kingdom and we may ask you to return the Product(s) to us for inspection.
- Please note that no leather shoes are guaranteed waterproof unless they carry a waterproof guarantee such as STORMPROOF, GORTEX etc.
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If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will refund the price paid by you, including any delivery charges you paid either when ordering the Product (if you are being given a refund) or returning the item to us, provided that you have not worn or used and damaged the Product(s).
- Shoe care items are sold on the basis that by purchasing any of our products, user agrees to and is knowingly assuming any and all risk associated with using these products or services. Since we cannot see the leather or fabric being treated and we are not manufacturers we offer advice based on instructions and recommendations from our suppliers and remain non liable for any damage arising from the use of these products.
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If the Product(s) are found to have been damaged after delivery to you, we will contact you to let you know and discuss this with you. It is your responsibility to arrange collection of any unauthorised returns from our premises, for example Products which have been returned because they were defective but which are subsequently found not to be defective; accordingly we reserve the right to return these Products to you at your cost. We will be unable to refund any delivery charges you paid either when ordering the Product or returning the item to us.
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Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.
If you require any information as to your statutory rights, you may wish to contact your local Citizen's Advice Bureau or refer to the Office of Fair Trading's Website.
Your Right to cancel
If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the Contract within fourteen (14) days without giving any reason (other than for personalised or other products which we have specified as non-returnable) and receive a refund from us, including any delivery charges you paid when ordering the Product. You must inform us by way of a clear statement in writing by email at info@afinepairofshoes.co.uk.
If you wish to cancel. The cancellation period will expire after fourteen (14) days, starting on the day after the Product(s) are delivered to you.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you choose to cancel then you must return the Product(s) to us at your cost and risk and we advise you to ensure the Product(s) are adequately insured during the return journey. If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). You must ensure that you take reasonable care of the Product(s) including the original box supplied with the Product(s) if any. You are only liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products. Please try on any footwear you have received from us indoors with socks. As set out in the "Damaged or Defective Product(s)" section above, you have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you.
If you have received the Products, you shall send back the Products without undue delay and in any event, not later than fourteen (14) days from the day on which you communicate your cancellation from this contract to us. If you have not returned the Product(s) within 14 days of cancellation or when requested by us to do so, whichever occurs first, we can collect the Product(s) from you at your cost.
Gift recipients are entitled to a non refundable merchandise exchange or may re-quest that a refund is made to the purchaser of the Product(s). To exchange your gift selection or request that a refund is made to the purchaser please contact our Customer Services department.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not occur any fees as a result of the reimbursement. All refunds will be processed without undue delay and not later than 14 days either: fourteen (14) days after the day we received back from you any Products supplied; or (if earlier) fourteen (14) days after the day you provide evidence that you have returned the Products; or if there were no Products supplied, fourteen (14) days after the day on which we are informed about your decision to cancel this contract. Although the refund will be processed by us within these time periods we cannot be responsible for any delay in receipt of the refund as a result of bank delays.
Other information of which you need to be aware
We may not necessarily keep a copy of these Terms of Sale and your Order. We advise you to print a copy of them for your information in the future.
The Contract and all communications between us will be conducted in the English language.
These Terms of Sale constitute the entire agreement between us as to your purchase of the Product(s) and shall supersede any prior agreement or representation.
We will take all reasonable care to ensure that all details, images and descriptions of Products are correct at the time that the information is first put onto our Website. However we cannot guarantee the accuracy of images portrayed on this Website. Colours of actual Products may differ from those in images and this is a product of our photographic process.
The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms of Sale or of any term of these Terms of Sale will be governed by the laws of England.
The English courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms of Sale or use of the Website. However you should note that this does not prevent residents of other jurisdictions from starting proceedings in their own local courts.
If any provision of these Terms of Sale is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Terms of Sale which shall remain unaffected.
No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.
A person who is not a party to a contract governing the Terms of Sale between you and us is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999 except where these Terms of Sale expressly provide for such rights.
Promotional Terms & Conditions
Codes and promotions are available from time to time. If you are unsure of the terms and conditions of these promotions, please just email us at info@afinepairofshoes.co.uk.
Codes and promotions are only valid at the time of purchase and cannot be added retrospectively. At certain times of the year, we do run promotional campaigns. Orders placed prior to the commencement of any campaign are not eligible for that discount.
Discount Codes
From time to time we offer discount codes. Please note that orders which we consider to be 'bulk' buys e.g large multiples of the same product are not eligible for using discount codes and further charges may apply for shipping. Unless otherwise stated, discount codes are not valid on sale, samples or seconds.
10% off Your First Order
Sign up to receive emails for the latest exclusives and enjoy 10% off your first order.
- One code per customer, one use only.
- Offer excludes purchases of gift cards.
- The code issued is valid online at www.afinepairofshoes.co.uk only.
- Code valid for 12 months from sign up.
- In the event of a return of goods purchased using the promotion code, refunds will be credited to the original amount paid and to the original method of payment.
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Any promotional discount applies to the original purchase only and if returned, is not valid for any subsequent purchases.
- This offer is not applicable to any delivery services available online or in store.
- This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion.
- AFPOS reserves the right to amend the terms and conditions of this promotion at any time and to take the appropriate action including cancellation of the offer if it deems such action necessary.
- You can unsubscribe from our marketing emails at any time. For details on how to do this please email info@afinepairofshoes.co.uk.
