FREE UK MAINLAND DELIVERY WHEN YOU SPEND £30. ALL UK MAINLAND RETURNS ARE NOW FREE.
FREE DELIVERY AND RETURNS WORLDWIDE WHEN YOU SPEND £300 (Under 5kg).
All EU orders are subject to customs and duties charges at the border
We are pleased to be able to offer you the facility to easily get your tired Trickers footwear repaired and refurbished.
We will organise the service for you, managing the process for you through to the return of your footwear back to your door. All you need to do is select the service you require then send us your shoes. The return cost of shipping the repaired shoes back to you is covered in the service charge for UK orders and is chargeable at £20 for international orders (invoiced when the shoes are repaired and back with us).
Please note that Trickers will only accept shoes and boots for re-sole which have not been previously repaired or resoled by other cobblers. They will only work on factory original footwear.
Just place your order for the required service and we will email you regarding instructions shortly afterwards.
1) LONG SOLE HEEL AND WELT - This service will strip off the sole completely from your uppers and the factory will start again, putting your uppers back on the last and rebuilding a brand new sole and heel including goodyear welt. Average time taken is 5 weeks on average. You can select any sole type and swap from leather to dainite or visa-versa.
2) LONG SOLE HEEL REMAKE (INCLUDES LININGS)- This service will strip off the sole completely from your uppers and the factory will start again, putting your uppers back on the last and rebuilding a brand new sole including goodyear welt. You can select any sole type and swap from leather to dainite or visa-versa. In addition, extra repair work will be done to your uppers/ linings as required. (Please state the nature of required repair upon ordering and we will check that the work is possible). Average time taken is 5 weeks.
3) REHEEL - ALL TYPES - This service will remove and replace your heels. Average time taken is 5 weeks.
Orders received before midday Monday to Friday will be dispatched the same day.
UNITED KINGDOM: Small items will be shipped to UK addresses by Royal Mail Tracked 48. Larger combined shipments and orders over £30 will be shipped free of charge by either Royal Mail Tracked 48 or DPD Next Day.
WORLDWIDE: Worldwide shipping starts from £7.50 for Royal Mail Tracked & Signed. Larger orders can take advantage of buying a combined shipment and return option via DHL or FedEx. Orders over £300 ex VAT are eligible for free express shipping and free returns. Free shipping orders over 7kg will incur a surcharge. Exact shipping costs are always shown in the basket before payment is taken.
If you decide not to keep your product then simply return it for a full refund or exchange.
Refunds are given for all goods returned within 90 days of purchase. UK returns are free of charge. International returns are at the customers cost, unless purchased with an applicable shipping method at the time of checkout.