1) Re-Sole - This service will strip off the sole completely from your uppers and the factory will start again, putting your uppers back on the last and rebuilding a brand new sole and heel including goodyear welt. Average time taken is 8 weeks.
2) Re-Sole and Repair - This service will strip off the sole completely from your uppers and the factory will start again, putting your uppers back on the last and rebuilding a brand new sole including goodyear welt. In addition, extra repair work will be done to your uppers as required. (Please state the nature of required repair upon ordering and we will check that the work is possible). Average time taken is 8 weeks.
3) Heel Repair - This service will remove and replace your heels. Average time taken is 8 weeks.
4) Add Metal Toe Plates to leather soles - This service will cut a small section from the leather sole and replace it with a flush metal toe plate to aid longevity of wear for your shoes. These can be added to new shoes or combined with a re-sole service. Average time taken is 3 weeks.
UNITED KINGDOM: Customer pays to send in the shoes for repair, return shipment is free of charge to UK addresses by DPD Next Day Delivery Service.
WORLDWIDE: Customer pays to send in the shoes for repair. Repairs are sent back to international customers for a one off cost of £15. This will be billed after the repair is accepted.
Worldwide shipping of orders below 2kg in weight is by Royal Mail Tracked services. Orders over £300 excluding VAT will be shipped free of charge. Larger shipments over 2kg will be sent by courier services.
If you decide not to keep your product then simply return it for a full refund or exchange.
Refunds are given for all goods returned within 30 days of purchase.
Returns are at the customers cost. Full return or exchange instructions are included in every parcel.