Terms & Conditions

Availability of Stock

Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is as accurate as photographic and publishing processes will allow. When products are shown in varying sizes, a standard set of photographs will be displayed. The item you recieve will be as close to the one photographed as possible.

Availability & pricing of our products are subject to change without notice. Sale prices can change and no reimbursements will be made should the price of your products reduce.

Export of aerosol spray cans is prohibited by all International Postal Services. If you place an international order containing aerosol items, you will be refunded for these items.

The terms above are governed by the laws of England & Wales & any disputes will be conducted only by the Courts of England & Wales.

Discounts & Promotion Codes

Codes and promotions are available from time to time. If you are unsure of the terms and conditions of these promotions, please just email us at info@afinepairofshoes.co.uk.

*FREE AS LASTED SHOE TREES

A free pair of AS lasted shoe trees is offered to every customer buying a pair of AS Exclusive shoes or boots at checkout. Multiple shoetrees can be given per customer, but each free pair of shoetrees will require a new order of shoes or boots to be made, since the offer will only work once per order. This offer remains while stocks last. If your desired size or last shape is out of stock, your shoe trees will be placed on order with the manufacturer (which is usually 6-8 weeks). Where shoe trees are ordered the whole order will be sent together when the shoe trees come into stock. If you prefer to have the order sent without shoe trees we can invoice you for the additional cost to ship the shoe trees later. Credit vouchers will not be given in place of the shoetrees, nor any other substitution made.

*FREE CEDAR SHOE TREES  

A free pair of cedar shoe trees is offered to every customer buying a pair of AS Country or Sanders shoes or boots at checkout. Multiple shoetrees can be given per customer, but each free pair of shoetrees will require a new order of shoes or boots to be made. Since the offer will only work once per order. This offer remains while stocks last. If your desired size is out of stock, your shoe trees will be placed on order with the manufacturer (which is usually 2 weeks). Where shoe trees are ordered the whole order will be sent together when the shoe trees come into stock. If you prefer to have the order sent without shoe trees we can invoice you for the additional cost to ship the shoe trees later. Credit vouchers will not be given in place of the shoetrees, nor any other substitution made.

 

Guarantee

No guarantee for exchange or liability for damage exists where shipping has been organised by yourself (the customer) (See returns policy).
If any product should fail to meet your expectations please return it to us & we will look into the matter. (See returns policy)

Please note that no leather shoes are guaranteed waterproof unless they carry a waterproof guarantee such as STORMPROOF, GORTEX etc.

Security of Payment

All of your transactions are protected by SSL encryption software at checkout.

 
A series of checks are made on the credit card to enure that the card details given match the billing address. If our system detects any mismatch of credit card information, your order may be immediately cancelled at our discretion. We may also request further information from you including providing evidence of card ownership, or we may contact your bank & the relevant authorities if we suspect any card details or transaction to be fraudulent. This may delay orders but is carried out in the interest of both parties.

We have 3D Secure systems enabled on our site, so you may be asked for additional information when checking out.

We do not collect or store any financial information entered into our website. Neither do we intend to store any financial data in the future. All credit card information is solely used by our merchant partners to process the transaction, after which time it is removed completely.


Your rights

You can ask us to update or remove your personal information by emailing info@afinepairofshoes.co.uk or by writing to us at our office address: A Fine Pair of Shoes, 56 The Fairways, Leamington Spa, Warwickshire, CV32 6PS.

However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations.

You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at our office address.

Detailed information about your rights under Data Protection legislation can be found on the website of the United Kingdom Information Commissioner, the address of which is (as at the date of this policy) www.informationcommissioner.gov.uk. The telephone number of the Information Commissioner’s Office is 01625 545 700.

Privacy Policy


The privacy of our customers is important to us and we take care to safeguard it. This policy explains how we use your personal information.

Our privacy policy is regularly reviewed. If you have any queries concerning your personal information or any questions on our use of the information, please contact us at info@afinepairofshoes.co.uk.

The information we collect via this website may include:

- Personal details that you type in and submit, such as name, address, email address, etc.
- Data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site.
- Your IP address (this is your computer’s individual identification number that is assigned to your computer when connected to the Internet) which is automatically logged by our web server. This may be used to anonymously note interest in our website and to identify orders that appear abnormal (i.e. multiple credit card numbers being used) in order to identify the source of fraudulent orders.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

- We do not collect or store any financial information entered into our website. Neither do we intend to store any financial data in the future. All credit card information is solely used by our merchant partners to process the transaction, after which time it is removed completely.


What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used to process your order and to provide after-sales service.

We have a firm commitment to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, and the Data Protection legislation, and all current Trade and Legal precedents and policies to respect your wishes. You can at any time contact us at the address below and we will opt you out of any aspect of our marketing programme.

Data Protection legislation states that we must ensure that personal data held by us is accurate and up-to-date. Please help us to fulfil this obligation by informing us of any changes in your personal details by contacting us at A Fine Pair of Shoes, 56 The Fairways, Leamington Spa, Warwickshire, CV32 6PS, UNITED KINGDOM.

We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our e-mails for us. Rest assured that third parties will not be allowed to use your personal information for their own purposes.

We reserve the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers or relating to our customers. We will have no legal liability for such disclosures.

Copyright and database rights

The compilation of all content on this website including text, graphics & Photos is the exclusive property of A Fine Pair of Shoes and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of A Fine Pair of Shoes, and is protected by United Kingdom and international copyright laws.