Delivery & Returns
Delivery Charges
|
|
1 Pair Shoes |
2 Pairs Shoes |
3 Pairs Shoes |
UK Mainland |
Free |
Free |
Free |
Channel Islands |
£7.50 |
£20.00 |
£22.00 |
FR, LU, DE, DK, NL, IE |
£18.00 |
£22.00 |
£25.00 |
AT, BE, CH, ES, FI,GR, HU, IT, LT, PT, SK, SI, SE |
£18.00 |
£25.00 |
£30.00 |
OTHER EU |
£18.00 |
£30.00 - £40.00 |
£35.00 - £50.00 |
USA/ CANADA Shipping |
£26.00 |
£32.00 |
£38.00 |
REST of WORLD Shipping |
£18.00 - £29.00 |
£40.00 - £60.00 |
£45.00 - £70.00 |
These charges are given as an approximate guide. Actual charges (especially for international packages) will depend on weight and destination country and will be disclosed in the shopping basket at the time of order. For larger purchases and for shipments of 4-5 pairs and more, please contact us directly at info@afinepairofshoes.co.uk for a detailed shipping quotation.
Please note that postage additional charges will apply where a free gift is applied to an order. Additional charges may be incurred if you specify use of a particular service or courier outside of our standard suppliers.
Courier Services
UK Delivery
- ALL FOOTWEAR (ANY WEIGHT) will be sent by FEDEX UK SERVICES (Next day delivery Monday to Friday if order is placed before 12 noon Monday to Thursday).
- N.B Parcels to The Highlands and Islands (including Northern Ireland) will be sent by ROYAL MAIL.
Worlwide Delivery
- PARCELS LESS THAN 2KG - ROYAL MAIL International Signed For or AIRSURE services (3 - 5 days)
- PARCELS MORE THAN 2KG - COURIER e.g. Parcelforce/ FEDEX EXPRESS (3 - 5 days).
- Some duty may be charged by your Country when the shoes are delivered (this is not our responsibility)
PLEASE NOTE: Export of aerosol spray cans is prohibited by all International Postal Services. If you place an international order containing aerosol items, you will be refunded for these items.
Returns, Exchanges & Refunds
If you are not completely satisfied with your purchase, you can return it within 30 days of purchase for an exchange or a refund will be given less the outward postage. Returns received after 30 days may be accepted at our discretion and a credit note issued for use in our store.
CONDITIONS:-
- Non-faulty returns are at the customers cost. We can arrange for UK Courier collection at a charge of £6 per parcel.
- If you are returning items which you have purchased during a promotion with a free gift (e.g. Free Shoe Trees) you must return the entire order including the gift to qualify for a refund.
- Please enclose your details & the Order Number which is to be found on your email invoice. To make the process easy we have included a tear off portion on the invoice that includes all the returns information you need.
- If returning from OUTSIDE the EU please AVOID USING COURIER SERVICES like DHL,FEDEX etc as there may be excessive clearance fees; in which case we may either refuse delivery or charge the fees back to you.
- Please write "RETURNING UNSUITABLE GOODS TO SENDER" on the customs form and parcel itself as this will stop the parcel being subject to customs charges.
- If you require an exchange please give us full details of your requirements. Items taken in exchange for return goods are subject to a postage charge and any additional cost of the replacement item.
- We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
FAULTY GOODS:-
- Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items in the first instance. If a repair is not possible, you be given the option to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund only if the item cannot be repaired or replaced.
- If you consider your item to be faulty, please send pictures of the fault to us at info@afinepairofshoes.co.uk.
- If we consider your shoes to be faulty we will need to have them returned to the manufacturers for assessment. We will provide you with details of how and where to send the package.
- If your shoes are found to be faulty, they will be repaired free of charge and returned to you as quickly as possible. In this instance your postage costs will also be re-imbursed.
- If you shoes are considered not-faulty and wear and tear has caused the fault, we will liaise with the manufacturer to ascertain a repair cost for you.
RETURNS ADDRESS:-
RETURNS Department, A Fine Pair of Shoes, 56 The Fairways, Leamington Spa, Warwickshire, CV32 6PS, UK
Should you have a complaint or any comments please do not hesitate to contact us on +44 (0) 1926 356 222 or at
